webservechat

Transcript from a March 1,2008 Live Support Session with my Web Hosting Company
Dan Sharma: Hello and Welcome to Online Support,This is Dan to assist you. Dan Sharma: please provide me your domain name? Dean Shareski: I cannot connect via ftp ideasandthoughts.org Dean Shareski: Get this error Error: Transfer channel can't be opened. Reason: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. Error: Could not retrieve directory listing Dan Sharma: let me check Dean Shareski: hello? Dan Sharma: yes Dean Shareski: what's the status of things? Dan Sharma: are you? Dan Sharma: please provide me your domain name? Dean Shareski: ideasandthoughts.org Dan Sharma: please run the folowing command on your command prompt Dan Sharma: and get back to me with the putput ofthis command Dean Shareski: what command? Dean Shareski: you say "run the following command" but don't say what the command should be? Dan Sharma: this what i said to you Dan Sharma: let me know the output please Dean Shareski: output of what? I don't know what I'm supposed to type in the command because you haven't told me what to type in Dean Shareski: what do I type in at the command prompt? Dan Sharma: please type Dan Sharma: on your command prompt Dean Shareski: I'm not understanding....I have the run command open ready for me to type something in....you still haven't told me what to type? Dean Shareski: hello? Dan Sharma: please type Dan Sharma: did you received it? Dean Shareski: receive what?